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Consumer Centered Management, 공정거래위원회, 소비자중심경영, 한국소비자원

Consumer Centered Management (CCM) is

a system that organizes all activities performed by a company from the consumer's point of view to the consumers,
and continuously evaluates and certifies relevant management activities.
(Framework Act on Consumers, Article 20-2-2)

Voice of the Consumers
LSP
Ledership
System
Performance
  • Product
    Planning
  • Purchase
  • Promotion
  • Sales
  • Production
  • Logistics
  • Quality
  • Service
Increasing Consumer Efficiency / Enhancing Consumer Rights and Benefits

Operating and Certifying Organization

  • Operating organization
  • 공정거래위원회
  • Certifying organization
  • 한국소비자원

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Expected effects from CCM certificate

  • Consumer

    Obtain the criterion information for selection of products and services.

    Possible to solve for consumer issues depending on the CCM operating system.

  • Company

    Raising awareness among the CEO and employees about consumer rights and interests.

    Improving the products and services from the consumer perspective.

    Strengthen competitiveness both domestically and internationally.

  • Public Sector

    Reducing social costs for dispute resolution and administrative measures.

    Creating a virtuous cycle market centered on consumers.

    Spreading win-win culture between companies and consumers.

CCM Certificate : Excellent CCM Business Certificate

소비자중심경영 우수기업 인증 Certificate of Excellent Consumer-Centered Management