Season Product
Customer Inquiry 1522-4400

9am~ 6pm on weekdays / 9am~ 2pm on Sat.

Customer Center 1599-2211

9am~ 6pm on weekdays

We will respond by 24 hours based business hours.

*(Required field) (Red asterisk) indicates a required field

1. Type of Inquiry

Category, Product name, Store name, Product number, Title, Contents, Attachment input
Inquiry Type*(Required field)
Category*(Required field)
*(Required field)
*(Required field) 0/2000 Byte
Attachment

※ Up to 10MB can be attached.
JPG, GIF, PNG, BMP, DOC, PPT, XLS, PDF, HWP files only.

2. Customer Information

Name, Gender, Adress, Contact, E-mail Input
*(Required field)
*(Required field)

3. Terms of Agreement

View details.
View details.

Customer Inquiry process

  1. STEP 01

    Inquiry Receipt

  2. STEP 02

    Inquiry Response

  3. STEP 03

    Checking the details and processing

  4. STEP 04

    Delivering reply
    and result

  5. STEP 05

    Processing
    completed

Customer Complaint process

Customer complaints about all products can be compensated according
to the Consumer Dispute Resolution Criteria notified by the Fair Trade Commission.

  1. Complaint Receipt

    (By phone, internet, social media, etc)

  2. Consulting with the representative

    (receiving customer complaint)

  3. Handing over to the related department

    (cause analysis)

  4. Customer feedback

    (notifying the result of processing customer complaint)

  5. Customer complaint processing completed
  6. Establishing preventive measures for customer complaint
Details of the Consumer Dispute Resolution Criteria